Can Chatbots Charm Customers – and Other News

Can Chatbots Charm Customers – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • Watch the quick video recap of our legendary #ModernCX event in Las Vegas! 2020 will be even more exciting. Get updates & early insider perks for 2020

  • In the #ExperienceEconomy customers are the innovators in the way they engage with brands and how they use their offerings @rtarkoff #OracleCX

  • Join @Oracle & an exclusive group of your peers for an informative lunch highlighting how immerging technologies like #AR are empowering a new breed of field resources to go beyond the standard break fix use case #FieldServiceUSA @OracleCX

  • .@sportablescrbrd has transformed its customer experience w/ @OracleEngmtCld , @OracleMktgCloud, @OracleERPCloud, @SCMOracle by @MollyAY #CX

  • Want to discover why you should join #OOW19 in September? WATCH these on demand #videos and register!


Industry News:

Why 3D Product Image Technology Is The Future Of E-Commerce – Kosta Popov, Total Retail, 4.18.19

Can Chatbots Charm Customers? – Dan O’Shea, Retail Dive, 4.17.19

The Opportunities Automation And AI Create For Humans In Customer Service – Paul Selby, CustomerThink, 4.16.19

Are You Desigining CX For Marketing Or For Your Customers? – James Gilbert, Forbes, 4.12.19

  • To align marketing and customer experience efforts, teams should focus their attention on technology, omnichannel and, ultimately, the customer.

Walmart Acquires Ad-Tech Startup Polymorph To Capture More Brand Dollars – Chantal Tode, Marketing Dive, 4.12.19

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