How SMBs Use Voice to Improve the Customer Experience – and Other News

How SMBs Use Voice to Improve the Customer Experience – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • Take advantage of the *lowest* price on Oracle OpenWorld SF! Register with Super Saver today: #OOW19

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  • Cloud, #AI drives Fabindia’s journey from rural crafts to high-end stores with @OracleCommerce @FabindiaNews

  • #CRMPlayaz were engaged by #Oracle to talk w/company executives, partners & customers to get a variety of perspectives on the happenings w/ @pgreenbe, @BrentLeary @sfioretti @jwartgow

  • Transform your career in just 3 days! Join @OracleCommerce user conference, August 26-28, 2019:


Oracle CX in the News:

Salesforce Vs Oracle: 2019 CRM Comparison – Mike Vizard, IT Business Edge, 4.8.19


Industry News:

What Sellers Are Missing From CRM – Tony Kavadas, CRM Buyer, 4.11.19

  • B2B sellers have more solutions than ever in their technology stack, however, many sellers are often overwhelmed and lack the training necessary to utilize the tools.

Brands Shift Control Over Digital Experience To Dedicated Teams, Study Says – Dianna Christe, Marketing Dive, 4.10.19

  • A recent report from Clicktale indicates that 48 percent of brands are reporting that they have a dedicated team, other than marketing, focused on digital experiences.

Is Your E-Commerce Site Prepared To Combat Digital Shoplifters? – Spencer Kimball, Retail TouchPoints, 3.9.19

How SMBs Use Voice To Improve The Customer Experience – Kaya Ismail, CMSWire, 4.8.19

  • To improve customer experiences, SMBs are adapting voice search early, leveraging natural language processing and lowering costs, among other things.

How The New York Times Applied Marketing Technology To Triple Subscriptions – Amy Gesenhues, MarTech Today, 4.8.19

  • By integrating data silos, The New York Times grew their subscription business from one million to 3.5 million since 2014, with a goal of 10 million subscriptions by 2025.

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