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Customer

The Rise of Human Agents: AI-Powered Customer Service Automation – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Oracle CX Social Content: How emerging technologies such as #IOT, #ArtificialIntelligence, #chatbot & #AugmentedReality will affect #custloyalty & brand performance within the next five years: http://ora.cl/WF5Of via @forbes Details on how @sportablescrbrd, a battery-powered, portable scoreboard company ups its game.

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3 Ecommerce Customer Service Hacks Every Seller Should Know

Reply templates, best practices and advanced hacks for three of the most common ecommerce customer support questions This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist. In this post I will show you how to deal with three common ecommerce customer questions as quickly as possible, while also providing excellent.

Worldpay and How Payments Can Impact the Customer Experience

Technology continues to shape the way we shop and conduct business. For consumers, the expectation is that the way we transact will keep pace with innovation, and remain seamless behind the scenes. In this Q&A, I spoke with with Oracle Commerce Cloud partner, WorldPay, Spiros Theodossiou, SVP of Product. He shares insights into some of.

The New Luxury in Customer Service is the Human Touch – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Oracle CX Social Content: #OracleCX helps @RadiusBank redefine community on its ‘Branchless’ banking platform http://ora.cl/uT7C8 @OracleServCloud #OSvC #CX #Oracle is investing heavily in repositioning the software vendor by creating new branding experiences for its customers http://ora.cl/uI0tW #OracleCX #CX How providing.

Are You Gish-Galloping Your Business Toward Disruption? | Customer Experience

Recent events have resulted in many people learning about a long-understood rhetorical tactic called “Gish galloping.” Named after creationist Duane Gish, it is the technique of confronting an opponent with a rapid-fire series of arguments — including half-truths, misrepresentations and outright lies. Confronted with such a BS barrage, the opponent may try to refute each.

The Growing Problem of Customer Returns

Product returns from online shoppers are growing. Happy Returns, a venture-capital-funded startup, is one of several companies that provide services to ease the burden for shoppers and merchants. Happy Returns has physical locations nationwide, such as in this shopping mall. The rate of customer returns for goods bought online is swelling to a worrisome level.

6 Customer Service Helpdesks for Online Stores: How Do They Compare?

If you’re reading this review, there’s a good chance that you’re using Gmail (or a similar mailbox system) as your store’s customer support helpdesk and you’re starting to outgrow it. Needless to say, you’re not alone in this. Most entrepreneurs start this way and then once business picks up, they’re suddenly inundated with support tickets.

Exceptional Customer Service is Driven by Empowerment – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Oracle CX Social Content: We are getting a head start on #ModernCX! Planning is underway for 2020. Don’t miss out on updates for registration and perks. Get your alerts for 2020 here: http://ora.cl/4gh1o See how #ecommerce and #DTC #retailers are.