Technology Tools and Customer Engagement: It’s Complicated | Customer Experience

The most successful brands today are those that have created engaged audiences and an exceptional customer experience. They have managed to humanize the most unsentimental of buying processes, and somehow made it look easy. Providing a world class customer experience is so profitable that Gartner has estimated the customer experience and relationship management software market.


CX Visionaries are Using Tomorrow’s Engagement Channels Today

Oracle recently surveyed 477 senior CX executives form across the globe to discuss their firm’s customer experience capabilities and business results.  We wanted to understand the correlation between CX performance and the maturation of emerging technologies and validate the extent to which adopters are driving business success. Further, we also wanted to understand what distinguishes.

12 Ways to Attract Instagram Followers and Drive Engagement

Instagram can generate traffic and sales to an ecommerce site.  But it takes work and persistence. Tracking engagement, such as from these posts, is critical for tweaking and improving. Instagram plays an enormous role in social media marketing and advertising. Thirty-five percent of online adults are Instagram users, according to Hootsuite. Optimizing Instagram performance should.

TEA Education Panel: The Future of Engagement and Storytelling – AR/VR/MR – February 22, 2018

Learn what tools will be needed and what technologies will affect the creative storytelling process. When will your business need to incorporate a mixed reality strategy? Panelists: Hans Neubert – Global Creative Lead, Digital, Gensler Shauna Heller – President North America, AiSolve Limited Negin Singh – Executive Director, Santa Monica Pier Corp Ray Mosco –.