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9 Tips to Improve the Overall Shipping Experience

There is no shortage of studies that confirm the importance of free shipping. But a comprehensive shipping strategy extends beyond free. It includes other crucial elements that impact conversions and customer satisfaction. I’ll address nine of them in this post. Beyond Free Shipping Shipping cutoff times. Customers want their items as soon as possible. At.

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Improve Your eBay Customer Support With Subivi’s CRM System and Knowledge Hub

Subivi was built by former eBay sellers to take the pain out of customer support. Now they’re sharing their knowledge in The Subivi Times. Michael Epstein-Lapid, co-founder and product leader at Subivi. This post is by Nadav Roiter, Marketing Manager for Subivi and a freelance journalist. Customer support forms such a huge part of the.

15 Plugins to Improve WordPress Search

WordPress is a flexible content management system, but its default site search doesn’t support taxonomies, custom post types, or custom fields. Fortunately, there are a variety of plugins available to extend a site’s search capabilities on WordPress. Here is a list of plugins to improve the internal search on your WordPress site, to include custom.

Analyze Click Paths in Google Analytics to Improve Conversions

Monitoring the navigation activity of visitors can help ecommerce merchants identify bottlenecks to the checkout page. There are two ways to analyze paths in Google Analytics: Behavior Flow and Navigation analysis. Behavior Flow Reporting To view this reporting, go to Behavior > Behavior Flow. In Google Analytics, go to Behavior > Behavior Flow. Click image.

How SMBs Use Voice to Improve the Customer Experience – and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Oracle CX Social Content: Take advantage of the *lowest* price on Oracle OpenWorld SF! Register with Super Saver today: http://ora.cl/Rp0hT #OOW19 You don’t have to wait any more: the one-stop #shop is just one click away: http://ora.cl/7yI8m via @FootwearNews Cloud,.

8 Ways to Improve Marketing Automation for Ecommerce

Marketing automation combines email with customer data to produce relevant segments, which typically improve response. Marketing automation can do more with email marketing than send mass deployments and track opens and clicks. Marketing automation can integrate email with your customer management platform to create relevant campaigns. But the most important feature for ecommerce merchants is.

How to Utilize SEO to Improve Your Ecommerce Performance

Effective search engine optimization can be the key to the success of an online store. However, many companies don’t quite understand how to make sure that their SEO efforts are having the impact they desire. Improving the performance of ecommerce isn’t all too difficult when you understand how to properly utilize SEO. Use the Right.